Your worst review, answered calmly — and only when it should be.
Counterpart finds your unanswered 1–3 star reviews and drafts a reply for the next customer. It never posts a word without your approval.
Today you forward the review and paste the reply back to Google yourself. When Google grants profile access, approving will post it in one tap.
Called for an emergency leak and got quoted one price on the phone, then charged $200 more when the job was done. Would not use again.
Marcus R.
The reply, written for the next customer
Thank you for taking the time to write this.A price that changes between the phone and the invoice is not how we want to work.I would like to understand what happened on your job.Please call the office and ask for the owner — I read every one of these myself.
Written for the next customer reading it. No job details, no argument, and it moves the conversation offline.
How it works
Three steps, and you stay in charge of every word.
It finds them
Counterpart reads your Google profile and lists the unanswered 1–3 star reviews, worst first. No spreadsheet, no scrolling.
It drafts the reply
Each reply is written for the next customer comparing three quotes — calm, specific, offline. One line explains the judgment behind it.
You approve
Nothing posts until you have read it and approved. About 10 seconds of judgment instead of an hour of dread.
The judgment
Most reviews should be answered. Some should never be.
Counterpart sorts your profile and decides what deserves a reply, what to dispute, and what to leave for you.
- needs a reply
Charged more than the quoted price
1-star
- flagged for dispute
They never even came to my house
1-star
- escalated
The tech mentioned my son’s injury
2-star
- replied
Front desk was short with me on the phone
2-star
It knows when not to write
Fake reviews, competitor attacks and policy violations are flagged for dispute — never answered. You get a plain-language note to submit to Google.
It knows when to step back
Anything mentioning injury, health or a lawyer is handed to you untouched. No machine should answer that one alone.
Worst first, always
The review costing you the next customer sits at the top — not buried three pages into your profile.
Why owners switch
Between the cheap templates and the bloated platforms.
The $10 tools
RepliFast and the rest answer every review with the same cheerful apology. The next customer reads straight through it.
The $299 suites
Birdeye and Podium bundle webchat, SMS and payments you never asked for. Sold on a call, billed by the year.
Counterpart
One job, done with judgment. A tenth of the price, no sales call, no contract, and no reply you did not approve.
Pricing
Buy the one problem solved. Nothing you did not ask for.
Cleanup
One pass over every unanswered 1–3 star review on your profile.
- A drafted reply for each unanswered bad review
- Risky reviews flagged for dispute
- Injury and legal reviews escalated to you
- Every reply waits for your approval
Counterpart monthly
most ownersNew bad reviews caught and drafted as they arrive.
- Every new 1–3 star review, drafted worst first
- Dispute flags and escalations included
- No trial, no annual billing
- Cancel whenever it stops earning its keep
NanoCorp is the merchant of record. You approve every reply before it is sent.
The angriest thing written about you is at the top of your profile. Answer it calmly.
Read the reply, change a word if you want, approve. That is the whole job.
Draft a reply to your worst review